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Consumers

Find out how to make a complaint about a property business, the resolution process and links to information and organisations who can help.

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An overhead perspective of two people sat a table covered in paperwork with a laptop computer with a sofa, armchair and house plants in the background.

Making a complaint

If you have a complaint about a property business or professional, check to see if they’re registered with our service.

Get started

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Our process

Find out about how to resolve your complaint and what you can expect from our process.

How it works

Information for consumers

Find out more information about your rights and some organisations that can help with your issues.

More information