- Consumer enquiries to The Property Ombudsman in 2022 remained high at just under 45,000
- Issues dealt with at enquiry stage, reducing the need for formal complaints to be raised against TPO members, comprised:
- Just under 14,000 issues from tenants and landlords about their letting agent
- Over 5,500 buyer and seller issues relating to their estate agent
- Over 3,000 leaseholder issues about their managing agent
- Over 1,500 tenant issues about their landlord where no agent was involved were dealt with at the enquiry stage, with tenants being provided with advice and guidance to help them resolve their issues
- Just under 17,000 further consumers provided with advice and guidance through TPO’s self-service portal.
- 6,012 disputes resolved through early resolution or formal ombudsman decision
- TPO member compliance with Ombudsman decisions remained extremely high at 98.4%
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