TPO vice chairman Gerry Fitzjohn said: 'Winning Code approval for TPO's Lettings Code of Practice is a major milestone for the industry, which follows our Sales Code approval last year."
'This latest approval will enable letting agents following our Code of Practice to display the TSI logo for the first time. The timing couldn't be better with thousands of landlords and tenants that use letting agents now having a legal right to redress, following the new legislation that came into force last month. With more than 12,000 lettings offices following TPO's Code, they can all display the TSI Consumer Code Approval Scheme logo to assure consumers that they are following the highest industry standards.”
Approximately 75 per cent of the UK lettings market are registered with TPO and following the scheme's Lettings Code, while 95 percent of residential sales agents follow TPO's Sales Code of Practice, which was approved by TSI last year.
The TSI-approved logo is hallmark of excellence, which enables consumers to feel confident that any approved business that they choose will have a proven commitment to the highest customer service standards.