Freeimpartial and independent service, helping to resolve disputes between Consumers and Property Agents for more than 27 years.

Please be advised that our telephone lines will be closed between 11.45 am - 2.00 pm on Wednesday 19 December.  

Need more information about our service and complaint timescales?  Our Consumer Guide gives you details of who we are and what we do as well as how our agents should deal with your complaint.  Click here to download a copy of the guide.

For Consumers:

For Consumers


For consumer & agent complaint enquiries, please call : 01722 333306

For Agents:

For Agents


For membership, compliance and account enquiries, please call : 01722 335458

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