The Property Ombudsman

COVID-19 Updates Make a Complaint

Free, impartial and independent service, resolving disputes between Consumers and Property Agents since 1990.

Please note our office will be closed from 5pm on Wednesday, 8 April and will re-open at 9am on Tuesday, 14 April.

We are taking calls from consumers and receiving new complaints and would encourage all customers to use our email address and consumers to use our ‘Make a Complaint’ tool. Please be advised that because of the lockdown, cases already within our system will be given a three-week extension of time.