b'2019 in Numbers: AWARDS AWARDS BREAKDOWNThe Property Ombudsman instructed Agents to pay awards worth2.20 MILLION Awards made on Early Resolution Cases totalled:345,349 The highest award paid by an agentOn Complex cases, awards are made for Monies Owed, Quantifiable Loss and Compensation.20,20017,64421,439 (SALES) (LETTINGS) (RLM) The 2019 breakdown for this is:Monies Owed: 488,924Total Sales AwardsAverage Sales Award 735,879 742 Quantifiable Loss:437,486Total Lettings AwardsAverage Lettings Award 1,112,910 635 Compensation: 836,925Total RLM AwardsAverage RLM Award 114,707 273 Fee Direction (Where TPO directs the agents to withdraw the fee claimed)Total Awards for OtherAverage Award for Other87,351JurisdictionsJurisdictions 232,539 2,703Due to a large number of awards made in commercial cases 9'