b'THE PROPERTY OMBUDSMAN ANNUAL REPORT 2019On the Road JanuaryWith TPO 7 th-MHCLG Working Group (Codes)17 th -Guild Property Conference29 th - Roundtable: for Housing Court29 th - Complaints Handling Training CourseMarch February8 th- Mediation Pilot Launch 5 th-NAEA WorkshopDurham 12 th -RoPA Sub Group: Codes of Practice 11 th -Consumer Empowerment Alliance12 th - Complaints Handling Training Course 12 th -Law Commission Symposium: Commonhold 14 th - Rightmove Webinarand Right to Manage27 th -Consumer & Industry Forums (QEII London)April May17 th -Propertymark Webinar 8 th-Professionalism in Property Conference20 th -RICS Industry Leaders Forum22 nd- Consumer & Industry Forums (QEII London)31 st - Move iQ Podcast re: Tenant Fee Ban July10 th -TPO Conference15 th - Rent Smart Wales, Cardiff31 st - Propertymark Webinar June 6 th- NAEA Regional ConferencePortsmouth12 th - RPSA Conference13 nd- IRPM Annual SeminarAugust 27 st - Complaints Handling Training 30 th -Move iQ Podcast re: How TPO Handles ComplaintsSeptemberNovember 6 th-Annual Postgraduate Masters Student Conference Institute of Real Estate, 12 th - Westminster Legal Policy Forum Kingston University12 th - Rent Smart Wales, Cardiff 12 th - Complaints Handling Training Course13 th - Redress Reform Working Group 25 th -Code Sponsors Forums14 th - NAEA Regional ConferenceLiverpool 26 th - Women in Residential Property 19 th -Rightmove Webinar, Milton Keynes 27 th -Redress Reform Working Party20 th -Consumer & Industry Forums (QEII London)21 st - OA Policy Network, ManchesterOctoberDecember 3 rd-ARHM Conference8 th- First Leasehold Collaboration Meeting3 rd-RLM Workshop in Bristol5 th-Complaints Handling Training13 th - Move iQ Podcast re: Regulation and Compliance 22'