b'On 10th July 2019, TPO hosted its annual conferenceRaising Standards at the National Conference Centre in Solihull.Conference facilitator Michael Stoop (Non-Executive Director and Chair of TPOs Industry Forum) guided delegates through a packed programme opening with Property Ombudsman, Katrine Sporle. The event focussed on the rapidly changing property landscape, its impact on agents and how TPO is adapting to these changes with significant developments to its governance, processes and new Codes of Practice.Owing to the COVID-19 pandemic, TPOs 2020 Conference, due to be held on 18th June,will now be replaced by a webinar in which TPO will provide updates, advice and interactive sessions to respond to agents questions and concerns. Tickets already purchased will be credited towards TPOs Conference in 2021, whichwill be held at the National Conference Centre in Solihull on 30th June 2021, comprising: Double the number of Ombudsman workshopsAn expert panel discussing the impact of changes onwith different case studies for each session the sector Expanded Agent Advice Area offering4 Hours CPD (Continuous Professional Development) one-to-one clinics Sector and legislative updates from leading industry professionals23'