b'THE PROPERTY OMBUDSMAN ANNUAL REPORT 2019Table of Contents4 16 Compliance CommitteeForeword by the Chair of the Board:Baroness Diana Warwick17 Independent Reviewers Report 20195TPO Board18 TPO Financial Review6Ombudsmans & Deputy Ombudsmans Reports: Katrine Sporle & Jane Erskine 19 TPO Accounts: Finance Report82019 in Numbers: TPO Member Agents20 Consumer Survey Review 2019 / Enquiries & Complaints21 Consumer & Industry Forums92019 in Numbers: Awards & Awards Breakdown22 On the Road with TPO10 2019 in Numbers: Top Causes of Sales & LettingsComplaints 23 TPO Conference11 2019 in Numbers: Top Causes of RLM Complaints12 Case SummariesScheme contact informationThe Property Ombudsman Complaint enquiriesMembership enquiries Milford HouseTel: 01722 333 306 Tel: 01722 335 4584355 Milford Street Email: [email protected] Email: [email protected], Wiltshire SP1 2BP w [email protected]/PropertyOmbudsmanlinkedin.com/company/the-property-ombudsman instagram.com/thepropertyombudsmanSearch for registered Agents: www.tpos.co.uk/find-a-member3'