b'THE PROPERTY OMBUDSMAN ANNUAL REPORT 2019TPO BOARDThe Ombudsman reports to the Board.Only theThe Board has specific duties to maintain the Ombudsman and her adjudicators are empowered toOmbudsmans independence, ensure financialdecide cases.The Ombudsmans decisions are final andstability, compliance with payments of awards and cannot be appealed or overturned by the Board.Underdirections, good governance and high performance.the approved governance arrangements, the Board appoints the Ombudsman in accordance with the Nolan principles of public life and open competition.Baroness Diana Warwick was appointed as Chair of TPOs independent Council in May 2017, and subsequently as Chair of the new Board in July 2018, to lead the Board and ensure the Ombudsman can act independently and impartially when reviewing property disputes. Diana has an unexpired term until April 2021, which is capable of renewal until 2025. She is the current Chair of the National Housing Federation and is a Non-Executive Board Member of the Pension Protection Fund and of the Financial Services Ombudsman.Kathryn Cearns was appointed to the Board inGerry Fitzjohn began serving on the TPO Executive January 2019, with an unexpired term to 2023.Board in 2000 and became Chair in 2015.He Amongst her other appointments, Kathryn is awas subsequently appointed to the new Board in Member of the External Audit Committee to theJuly 2018 and has an unexpired term until 2021. International Monetary Fund; Non-ExecutiveGerry was previously National Sales Director of Director of the UK Supreme Court, HighwaysCountrywide until he stepped down in 2010.England and Crossrail and a Non-Executive Board Member of Companies House. Gillian Fleming is Chair of the ComplianceMark Hayward previously served on the original Committee. An Accredited Mediator and AssociateTPO Board from 2013 representing NFoPP/Member of the Chartered Institute of Arbitrators,Propertymark and was subsequently appointed Gillians career has been focused on resolvingto the new Board in July 2018, with an unexpired professional services disputes in the public andterm until 2021. Mark is well known to the industry private sector.She also has extensive regulatoryand to government in his role as Chief Executive of experience in the healthcare, financial and propertyNAEA Propertymark. Mark was also a Member of sectors which includes chairing fitness to practicethe Regulation of Property Agents (RoPA) Working panels.Gillian was appointed to Council in 2016 andParty chaired by Lord Best.He is also on the subsequently to the new Board in July 2018, with anBoard of the Tenancy Deposit Scheme and the unexpired term until October 2020. governments Economic Crime Strategic Board.Katie Kapernaros was appointed to the Board inMark McLarens previous role for Which? January 2019, with an unexpired term to 2023. Consumers Association saw him directly involved Katie is also a Non-Executive Director of BPDTSin the work that led to Estate andLtd (Department for Work and Pensions) and OxfordLetting Agents being required to join an University Hospitals NHS Foundation Trust and isindependent redress scheme.Mark was appointed an experienced executive working at internationalto the Council in 2015 and subsequently to the new level for IBM Global Technology. Board in July 2018, with an unexpired term until 2023. Mark is Chair of the TPO Consumer Forum.Victor Olowe is a Governance Consultant at WinzestMichael Stoop previously served as a consultant Consulting and he holds non-executive positionsto the original TPO Board from 2015 and was in a number of organisations, including Chair ofsubsequently appointed to the new Board in July the Quality Assurance Scheme Sub-Committee2018, with an unexpired term until July 2022.(Institute and Faculty of Actuaries) and Chair of theMichael is a well-known figure in the sector, as Water Adoption Code Panel (Water UK). Victor wasChairman of Belvoir Group Plc and the recipient of a appointed to Council in 2013 and subsequently to theLifetime Achievement Award in 2019.new unitary Board in 2018, with an unexpired term until October 2021.5'