b'THE PROPERTY OMBUDSMAN ANNUAL REPORT 20192019 in Numbers: 2019 in Numbers:TPO MEMBER AGENTS AWARDSSALES LETTINGS RLM OTHER15,755 14,548 1,503 10,0048,933 companies 9,022 companies plus894 companies 8,018 companiesplus 6,822 branches 5,526 branches plus 609 branches plus 1,986 branchesThe Property Ombudsman (TPO) scheme is the largest Government-approved property Ombudsman scheme.Search for registered Agents: www.tpos.co.uk/find-a-memberENQUIRIES & COMPLAINTS30,356 CONSUMER+4%ENQUIRIESThis includes 9,811 enquiries received via the 24/7 online from 2018chat service, representing a 7% increase on 20185,106 COMPLAINTS +20%from 2018SALESLETTINGS RLM OTHER* JURISDICTIONSCOMPLAINTS COMPLAINTS COMPLAINTS COMPLAINTS1,669 2,518 780 139 27%2%123%3%TPOS OTHER JURISDICTIONS*Commercial and Business Agents, Buying Agents, Residential Property Buying Companies, Auctions, International Agents, Building Warranties, Removals and Search Providers. RLM complaints were included in Other Jurisdictions prior to OS:P withdrawal.From 1 stJan 2019, TPO is approved by the RICS to provide Alternative Dispute Resolution (ADR) on all surveying services.8'