b'THE PROPERTY OMBUDSMAN ANNUAL REPORT 2018Why are some sellers being hit with twoReferral fees must be revealed afterRenting with no deposit: Is it too goodbills for selling one house? June 1st says ombudsman. to be true?Agents advertising weekly rent shouldOmbudsman says agents must tellLetting fees ban: Renters confusedshow traditional pcm figure too. sellers about potential disadvantage after change in law.of modern meithod of auction.Reservation Agreements to be trailled The Property Ombudsman Talks Property Ombudsman issues guidance in the New Year. to Phil Spencer. over dual estate agents fees.TPO Consumer & Industry ForumsThe main purpose of the Industry and Consumer Forums is to raise standards inthe sector. We do this by identifying trends/issues which are either giving rise to consumer detriment or have the potential to do so in the future. The forums,which meet three times a year, work side by side to discuss, analyse and recommend steps to take action to mitigate the impacts, whether by amending the TPO Codesof Practice, by education and training or ultimately through dispute resolution. The current Chair of the ConsumerThe current Chair of the Industry Forum is Mark McLaren, anForum is Michael Stoop, an independent Non-Executiveindependent Non-Executive member of TPOs Board. member of TPOs Board.The role of forum members is to give a voice to both consumers and the industry by providing a platform to contribute information, raise issues or provide a sounding board on issues of consumer detriment in property transactions of buying / selling / letting / leasing / auctioning homes.The issues raised in 2019, some of which received interest fromnational consumer and industry press, include: Dual Fees CommissionWeekly Monthly RentDeposit Replacement Schemes Referral FeesReservation AgreementsModern Methods of AuctionThe forums welcome submission for discussion topics. If you would like to put forward an idea please complete the form found at the bottom of this page.www.tpos.co.uk/about-us/consumer-and-industry-forums and email to: [email protected]'