b'The Property Ombudsman instructed Agents to pay awards worth AWARDS 2.17 MILLION BREAKDOWN540,804 Awards were made on The highest award paid by an agent Early Resolution casesTPO dealt with 16%more complex complaints 25,00016,29112,753during 2018(SALES) (LETTINGS) (RLM)On Complex cases, Awards are made for Monies Owed, Quantifiable Loss and Aggravation, DistressTotal Sales AwardsAverage Sales Awardand Inconvenience518,981 608 Monies Owed: 686,441Total Lettings AwardsAverage Lettings Award 1,543,848 845 Quantifiable Loss and Aggravation:307,932Total RLM AwardsAverage RLM AwardDistress and Inconvenience: 49,163 497 634,822Total Awards for OtherAverage Award for Other JurisdictionsJurisdictions 57,381 3959'