b'THE PROPERTY OMBUDSMAN ANNUAL REPORT 20182018 in Numbers:TPO MEMBER AGENTSThe Property Ombudsman (TPO) scheme is the largest Government-approved property Ombudsman scheme.Search for registered Agents: www.tpos.co.uk/find-a-memberSALES ALL TPO LETTINGSMEMBERS 15,897 41,421 14,7468758 companies operating from 25,9209,076 companies plus plus 7139 branches offices and branches in5,670 branchesthe UKENQUIRIES & COMPLAINTS29,023 CONSUMER+22%ENQUIRIES from 2017This includes 9,153 enquiries received via the 24/7 online chat service4,246 COMPLAINTS +16%from 2017SALESLETTINGS RLM OTHER* JURISDICTIONSCOMPLAINTS COMPLAINTS COMPLAINTS COMPLAINTS1,304 2,450 349 143 12%13%175%29%TPOS OTHER JURISDICTIONS*Commercial and Business Agents, Buying Agents, Residential Property Buying Companies, Auctions, International Agents, Building Warranties, Removals and Search Providers. RLM complaints were included in Other Jurisdictions prior to OS:P withdrawal. From 1st Jan 2019, TPO is approved by the RICS to provide Alternative Dispute Resolution (ADR) on all surveying services8'