b'THE PROPERTY OMBUDSMAN ANNUAL REPORT 2018Council & Board replaced by one Unitary Board Replacing TPOs former Council & Board with oneNon-Executive Directors on the new Unitary Board. Unitary Board enables the Board to be more externallyMichael Stoop has also taken on the role of Chair of the facing, focussing on awareness and key issues. ThisIndustry Forum (page 18) which will feed back industry means pressing issues no longer have to be approved bymatters and concerns. A separate Consumer Forum two parties and therefore decisions can be made moreis chaired by Mark McLaren, an independent Board quickly. The Board retains a majority of independentMember. Each forum will discuss issues where existing members and is chaired by Baroness Diana Warwick. harm to consumers can be identified and, wherever possible, eliminated through best practice and/or The changes mean that Gerry Fitzjohn, former Chairmanchanges to the Codes of Practice (page 18).of the Board, and Michael Stoop, former Vice Chairman of the Board have taken up the positions ofNew Unitary BoardBaroness Diana Warwick Chair of TPO BoardIndependent Board Members Industry Board MembersMark McLarenGerry Fitzjohn Chair, Consumer Forum Chair, Finance & Performance CommitteeGillian FlemingMichael Stoop Chair, Compliance Committee Chair, Industry ForumVictor OloweMark Hayward Non-Executive Director Non-Executive DirectorNon-executive vacancyPosition filled in January 2019Non-executive vacancyPosition filled in January 2019Our sincere thanks for all their hard work and commitment goes to our former Council & Board members:Former TPO Council Members Former TPO Board Members Baroness Diana Warwick, Chair of TPOsGerry Fitzjohn, Chair Jacqueline Stone, Independent CouncilMichael Stoop, ViceConnells Group Vivienne Sugar, Vice-Chair of Council ChairPeter Fuller, Romansand Chair of the TPO Finance & Paul Smith, SpicerhaartDavid Westgate, Performance CommitteeEd Mead, Douglas andAndrews Gillian Fleming, Chair of the Disciplinary Gordon& Standards Committee Dorian Gonsalves,Representatives from Mark McLaren, Council Member Belvoir Trade Associations:Victor Olowe, Council Member Oliver Blake, LSLMark Hayward,April Stroud, Council Member Property Services plc NAEA Propertymark Jonathan Hopper, Michael Basquill, Garrington RICS5'