b'THE PROPERTY OMBUDSMAN ANNUAL REPORT 2018Table of Contents4 12 Foreword by the Chair of the Board: Case Summaries: Sales / Lettings / RLM /Baroness Diana Warwick Surveying / Other5Council & Board replaced by one Unitary Board 16 Consumer Survey Review 2018 Ombudsmans & Deputy Ombudsmans Reports: 17 On the Road with TPO6Katrine Sporle & Jane Erskine18 Protecting Consumers: Consumer & Industry Forums82018 in Numbers: TPO Member Agents/ Enquiries & Complaints 19 Compliance Committee92018 in Numbers: Awards 20 Independent Reviewers Report 201810 2018 in Numbers: Sales & Lettings Complaints 21 TPO Financial Review11 2018 in Numbers: RLM Complaints 22 TPO Accounts: Finance ReportScheme contact informationThe Property Ombudsman Complaint enquiriesMembership enquiries Milford HouseTel: 01722 333 306 Tel: 01722 335 4584355 Milford Street Email: [email protected] Email: [email protected], Wiltshire SP1 2BP w [email protected]/PropertyOmbudsmanlinkedin.com/company/the-property-ombudsmanSearch for registered Agents: www.tpos.co.uk/find-a-member3'