b'THE PROPERTY OMBUDSMAN ANNUAL REPORT 20182018 in Numbers:SALES & LETTINGSTOP CAUSES OF TOP CAUSES OFSALES COMPLAINTS LETTINGS COMPLAINTSCOMMUNICATION ANDCOMMUNICATION AND RECORD KEEPING RECORD KEEPINGMARKETING AND ADVERTISINGMANAGEMENT INSTRUCTIONS, TERMS OF BUSINESS,TENANCY AGREEMENTS, INVENTORIES COMMISSION AND TERMINATION AND DEPOSITSCOMPLAINT HANDLING COMPLAINT HANDLINGCOMPLAINTS SUPPORTED COMPLAINTS SUPPORTEDBY THE OMBUDSMAN BY THE OMBUDSMAN1,465 Sales cases 2,757 Lettings casesresolved resolvedComplaintsComplaintsComplaintsComplaintsComplaintsComplaints received fromreceived fromreceived byreceived fromreceived fromreceived by Sellers Buyers Other* Landlords Tenants Other*60% 34% 6% 54% 42% 4%(883) (500) (82) (1493) (1159) (105)Total cases58% (854) Total cases66% (1828)supported supportedArea Sales complaints by area Area Lettings complaints by areaSE England 16% Greater London 20%Greater London 11% SE England 17%North West 9% North West 11%SW England 8% East Midlands 6%Eastern Region 7% SW England 6%East Midlands 7% West Midlands 5%West Midlands 6% Eastern Region 5%North East 6% North East 4%Wales 4% Wales 3%Yorkshire 4% Yorkshire 2%Scotland 3% Scotland 2%Northern Ireland 0.4% Northern Ireland 0.3%* TPO can also consider sales and lettings complaints from small businesses,10charities and third parties affected by the actions of the agent.'