8% E astMidland s 6% E a sternRegi o n 23% G r eaterLond o n 20% SEEngland 4% NorthEast 3% Wales 8% W estMidlan d s 5% Yorkshire 9% S W England 3% Scotland 1% N o rthernIrela n d 11% NorthWest * TPO can also consider lettings complaints from small businesses, charities and third parties affected by the actions of the agent. TOP CAUSES OF LETTINGS COMPLAINTS COMPLAINTS RESOLVED BY THE OMBUDSMAN 67% Total cases supported 49% (1079) Complaints received from Landlords1 45% (1007) Complaints received from Tenants 6% (126) Complaints received by Other* 2,212  Lettings cases resolved 11%  Increase in cases resolved from 2016 Down from 76% in 2016 MANAGEMENT COMMUNICATION AND RECORD KEEPING TENANCY AGREEMENTS, INVENTORIES AND DEPOSITS IN-HOUSE COMPLAINTS PROCEDURE 2017 in numbers: LETTINGS LETTINGS COMPLAINTS BY AREA 9 THE PROPERTY OMBUDSMAN ANNUAL REPORT 2017    