7% E astMidland s 8% E a sternRegi o n 14% G r eaterLond o n 23% SEEngland 8% NorthEast 4% Wales 7% W estMidlan d s 4% Yorkshire 10% S W England 4% Scotland 1% N o rthernIrela n d 10% NorthWest SALES COMPLAINTS BY AREA TOP CAUSES OF SALES COMPLAINTS COMMUNICATION AND RECORD KEEPING MARKETING AND ADVERTISING INSTRUCTIONS, TERMS OF BUSINESS, COMMISSION AND TERMINATION IN-HOUSE COMPLAINTS HANDLING 2017 in numbers: SALES * TPO can also consider sales complaints from small businesses, charities and third parties affected by the actions of the agent. COMPLAINTS RESOLVED BY THE OMBUDSMAN 62% Total cases supported 1,098 Sales cases resolved 16% Decrease in cases resolved from 2016 Down from 73% in 2016 60% (657) Complaints received from Sellers1 34% (376) Complaints received from Buyers 6% (65) Complaints received by Other* 8 THE PROPERTY OMBUDSMAN ANNUAL REPORT 2017