2017 in Numbers: AWARDS £1.36 MILLION £532 £25,000 £360,178 £931,092 £625 The Property Ombudsman instructed agents to pay awards worth The average Sales award Total Sales award Total Lettings award The highest award paid by an agent The average Lettings award +18% from 2016 +18% from 2016 +4% from 2016 +34% from 2016 +11% from 2016 7 THE PROPERTY OMBUDSMAN ANNUAL REPORT 2017