2017 in Numbers: ENQUIRIES & COMPLAINTS RECEIVED CONSUMER ENQUIRIES 23,841 This includes 6,458 enquiries received via the 24/7 online chat service +68% from 2016 TPO’S OTHER JURISDICTIONS Residential Leasehold Management, Commercial and Business Agents, Buying Agents, Residential Property Buying Companies, Auctions, International Agents,Building Warranties, Removals and Search Providers. 328  33% OTHER JURISDICTIONS COMPLAINTS LETTINGS COMPLAINTS 2,165  8% SALES COMPLAINTS 1,165  11% 6 THE PROPERTY OMBUDSMAN ANNUAL REPORT 2017 COMPLAINTS 3,658 +3% from 2016