Theresa Wallace, Head of Customer Service & Compliance, Savills

Theresa is the head of Savills lettings customer relations team who manage the division’s compliance and customer service. Theresa has extensive lettings knowledge having worked at Savills since 2002.  In 2009 she sat on the Divisional Council Board for ARLA Propertymark having been the South East regional chair for six years.  She and her team support all front office and centrally based teams in any lettings matter – from strategy, ways of working, legislative changes to supporting all offices in customer liaison.  She also sits on the lettings strategy and executive boards.  In 2013 Theresa co-founded The Lettings Industry Council (TLIC), a group which now includes 154 professional industry stakeholders across 103 organisations, TLIC is an opportunity for them to come together as one voice. She is passionate about the lettings industry and is keen to see rental property meeting a minimum standard, agents regulated and minimum service levels. Theresa is married and has two sons, three grandsons and a granddaughter on the way.