TPO New Year Newsletter

Published on Friday, 15 January 2021.

Dear Members, First of all may we start by wishing you a SAFE NEW YEAR.

Below, you will find our first update of 2021 which includes; issues raised at our industry and consumer forums, concerns over unlawful Rent to Rent agreements, and an update on what the latest Covid-19 restrictions mean for you. Finally, if you haven't seen it already, take a look at our Complaint Handling Toolkits.


TPO Industry & Consumer Forums

The Property Ombudsman’s (TPO) Consumer and Industry Forums joined via Zoom for their final meeting of 2020 to identify and discuss emerging issues. Key topics included: Impact of the pandemic on the industry, update on overarching Code of Practice consultation, new CPR guidance and unlawful Rent-to-Rent arrangements.


Unlawful Rent-to-Rent Agreements

There is growing concern over potential unlawful Rent-to-Rent agreements, which have become increasingly more apparent during the pandemic.


Assured Advice for Video Viewings

The property market remains open for business but agents are reminded of the importance of adhering to strict social distancing and safety guidelines. We would also encourage all agents to review and share with their colleagues Assured Advice on Virtual Viewings, which was issued last year and can be found HERE.


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