The Property Ombudsman (TPO) has created a Deputy Ombudsman role and reorganised the way it reviews complaints to ensure agents and consumers receive an improved service and faster outcomes through new dedicated teams and technology.

This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.