Make a complaint
If you have a complaint about your letting or estate agent, or another property professional, we may be able to help.
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In addition to registered businesses, we consider complaints about members of certain trade bodies and professional services.
Expelled businesses have been removed from The Property Ombudsman (TPO) scheme for failing to comply with an award or direction. We have a Memorandum of Understanding with the other redress scheme so that expelled businesses cannot re-register and continue their operations unless they settle outstanding awards.
Our process
Renting, buying, selling or leasing a property can be difficult. We’ll help you to understand what’s expected of you to resolve any issues.
Step 1
Complain to the business
Step 2
Raise your complaint with us
Step 3
We review your complaint
Step 4
You will receive a resolution