Theresa Wallace, Head of Customer Service & Compliance, Savills

Theresa is the head of Savills lettings customer relations team who manage the division’s compliance and customer service. Theresa has extensive lettings knowledge having worked at Savills since 2002.  In 2009 she sat on the Divisional Council Board for ARLA Propertymark having been the South East regional chair for six years.  She and her team support all front office and centrally based teams in any lettings matter – from strategy, ways of working, legislative changes to supporting all offices in customer liaison.  She also sits on the lettings strategy and executive boards.  In 2013 Theresa co-founded The Lettings Industry Council (TLIC), a group which now includes 154 professional industry stakeholders across 103 organisations, TLIC is an opportunity for them to come together as one voice. She is passionate about the lettings industry and is keen to see rental property meeting a minimum standard, agents regulated and minimum service levels. Theresa is married and has two sons, three grandsons and a granddaughter on the way.

Baroness Diana Warwick, Chair of the TPO Board

Baroness Diana Warwick is Chair of the TPO Board. Diana leads the scheme’s independent Board to ensure the Ombudsman can act independently and impartially when reviewing property disputes. Diana’s extensive and varied career in public service was recognised in 1999 when she was awarded a life peerage. She is the current Chair of the National Housing Federation and is a Non-Executive Board Member Pension Protection Fund. Diana spent four years as the Chair of the Human Tissue Authority and spent 14 years as the Chief Executive of Universities UK, where she led the body representing the executive heads of 130 universities, both nationally and internationally. 

Current Vacancies

Are you interested in joining our team? If so, we would love to hear from you.  Please email your CV and covering letter clearly stating which position you wish to apply for to: This email address is being protected from spambots. You need JavaScript enabled to view it. 


Customer Service Advisor

Full time, permanent

Milford House, Salisbury

Salary:  £19,008.11 p/a

The Property Ombudsman is looking for a Customer Service Advisor to provide high quality frontline customer service by offering information and guidance to consumers and agents quickly and sensitively. You will also record and respond to all consumer contacts received by telephone in line with TPO procedures.

The successful candidate will report directly to the Customer Service Manager. For a full job description please click here.

David Cox, ARLA Propertymark Chief Executive

David Cox is Chief Executive of ARLA Propertymark. He joined ARLA, Association of Residential Letting Agents, in January 2014 bringing a sharply focused policy and stakeholder engagement perspective. David has worked alongside a diverse board of experienced practitioners from across the industry to transform ARLA into ARLA Propertymark, an organisation which protects consumers through measures including Client Money Protection, campaigning for mandatory regulation of the lettings industry and raising professional standards. David has held senior policy roles at the National Landlords Association (NLA) and the International Union of Property Owners (UIPI); a trained barrister, David has also acted as Parliamentary Advisor to a well-known backbench MP.

The Property Ombudsman comments on response to Government consultation on strengthening consumer redress in housing

Katrine Sporle, Property Ombudsman at The Property Ombudsman comment son today’s publication of the summary of responses and the Government’s response to the consultation on Strengthening Consumer Redress in the Housing Market

Katrine Sporle, Property Ombudsman, The Property Ombudsman


“The response to the Government’s consultation into strengthening redress in the housing market is largely positive. We welcome the opportunity by MHCLG to work collaboratively with the existing redress schemes (The Property Ombudsman, Housing Ombudsman and Property Redress Scheme) in the interest of all consumers to provide greater protection, and take forward the issue of improving accessibility through a Redress Reform Working Group.


We support the Government with the objective of providing consumers with a single, swift and effective route to complain when things go wrong and we will look to working with the Government and other redress providers to streamline and close the gaps in the existing redress provision.  This is vital to the future of consumer protection and driving out poor practice in the industry.” 

Read more: The Property Ombudsman comments on response to Government consultation on strengthening consumer...