Self Assessment Tool: See if we can help with your complaint


> Have you made a formal complaint in writing to the agent?


Back Yes Don't Know No

If you are unsure how to make a formal complaint to the agent, you will need to request a copy of thier In House Complaints Procedure which may be available on their website.

The How to Make a Complaint section of this website, provides information and letter templates to assist you in dealing with the agent.

If you are unable to find the information you are looking for you can Contact Us for further guidance.

You will need to make a formal complaint in writing to the agent.

The agent should provide you with a copy of their In House Complaints procedure or you may find this on their website.

The How to Make a Complaint section of this website, provides information and letter templates to assist you in dealing with the agent.

If you are unable to find the information you are looking for you can Contact Us for further guidance.

About This Tool

About the Self Assessment Tool

We have created this self-assessment tool to guide you through the process you are required to follow before we are able to consider a complaint.