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To help us answer your enquiry, please complete the form below:

1/3. Who are you?

2/5. What is your enquiry about? (701a)

Please tick all that apply.

A complaint or enquiry that is already with TPO.

How to complete the in house complaints procedure of my agent and receive a final viewpoint letter.

Please read How to Make a Complaint. If you cannot find the answer to your question there, please give details of your enquiry.

Timescales for bringing your complaint to us

Please read "make a complaint". If you cannot find the answer to your question there, please give details of your enquiry.

Can we look at your complaint

How TPO deals with your complaints

Other

2/3. What is your enquiry about? (701c)

Please tick all that apply.

Statistics

Comment

Other

You can download notes to the editor here.

2/3. What is your enquiry about? (701d)

Please tick all that apply.

Information you cannot find on the website

Other

2/4. What is your enquiry about? (701b)

Please select

Join the Property Ombudsman.

The Join the Scheme section of the website contains all the information required for signing up including details of the benefits of membership.

Update or renew membership

You can update and renew your membership details on line. Go to Members Login option which is located in the Members Area.

If you are having problems with this, please let us know by entering the details below

A request for literature including window stickers

Our literature is available free to download online - see Documents and Links. If you are a member of the scheme and wish to order hard copies or a window sticker, please download our stationery order form here.

Using the TPO/TSI logo

Information regarding the TSI logo can be found here. If you require logos to be sent to you or your printing company please provide the details below.

A query relating to the monitoring survey and customer feedback.

If you are unable to find the answer to your question in the Member's Area relating to monitoring and customer feedback, please give details of you enquiry.

A complaint or enquiry that is already with TPO.

How to complete the in house complaints procedure and issue a final viewpoint letter.

The Complaints Handling section of this website provides you with information and templates to assist you with your process, if you cannot find the answer to your question there, please give details of your enquiry.

Make a comment/suggestion

Other

3/4. Submit Correspondence (701a)

To enable us to provide you with the appropriate guidance and to speed up your enquiry.

Select files...


3/5. Submit Correspondence (701a)

To enable us to provide you with the appropriate guidance and to speed up your enquiry.

Select files...


4/5. Agent Details (701 ad)

Please enter the branch details below.

5/5. Your Details (701a)

(We will use this email address to correspond with you)

By submitting this form, I consent to TPO exchanging information about my enquiry and the content of this email with the Agent concerned and any other relevant parties, if required in order to deal with my enquiry effectively.

4/4. Your Details (701b)

(We will use this email address to correspond with you)

3/3. Your Details (701c)

(We will use this email address to correspond with you)

3/3. Your Details (701a)

(We will use this email address to correspond with you)
  Complaint Enquiries:  01722 333306
Membership:  01722 335458
Press/Media Enquiries:  01276 804411
  Lines are open:
  Monday - Friday, 09:00 - 16:30 (excluding bank holidays)
  Email: admin@tpos.co.uk

 

The Property Ombudsman Ltd 
Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP