The Disciplinary and Standards Committee (DSC)
The DSC was established by the TPO Council to deal with the small number of member agents who breach the relevant Codes of Practice and/or fail to meet their obligations as TPO members in other ways.
A range of disciplinary action can be taken including expulsion from the Ombudsman scheme.
The Ombudsman refers cases to the DSC where she has found a serious breach of the Codes of Practice or where a registered firm fails to pay an award, following unsuccessful efforts made to explain their membership obligations.
Other referrals come from TPO’s Membership Compliance Unit and sometimes from the media, regulators and professional bodies.
A copy of the DSC terms of reference and procedures can be found here.