Careers

When someone reaches out to TPO, their first connection is with our Initial Enquiries Team – a team known for compassion and problem-solving, who make a real difference every day.

No two days are the same and every call brings a unique opportunity to help. Our team is fully trained to handle a wide range of enquiries, offering guidance, reassurance and solutions. If we’re not the right place to help, we’ll make sure the caller gets to someone who is.

When you raise a complaint with us, it’s thoughtfully reviewed by our dedicated Evaluation Team—professionals equipped to handle sensitive matters with care.

• Whether your complaint is accepted or declined, we’ll explain the outcome clearly, so you understand the rationale.
• We won’t leave you hanging. Expect practical next steps and full clarity on what happens next.

Where we can, we will try to resolve your case quickly, with our extremely efficient Resolution Team. They will:

• Aim to resolve cases rapidly — our team tackles issues promptly to deliver timely solutions.
• Deeply informed — we carefully review all the details in your file to uncover the best path forward.
• Collaborative problem-solving — our experts work closely with agents to implement practical solutions that truly help.

We take pride in our empathetic approach, ensuring that every case is handled sensitively, efficiently and with respect for the person behind it.

As part of our dedicated Adjudication team, you’ll be instrumental in:

• Investigating and reviewing complaints: Thoroughly assess each case to understand the full context and nuances.
• Making informed decisions: Apply your expertise to determine fair outcomes, ensuring transparency and consistency.
• Driving process improvement: Identify opportunities to enhance our operations, contributing to the continuous professionalisation of our services.
• Managing casework effectively: Oversee cases from initiation to resolution, maintaining clear communication and upholding the highest standards of practice.

Our Membership Team is the heart of our community, dedicated to building lasting relationships and delivering exceptional service. As a member of our team, you’ll play a pivotal role in welcoming new members, supporting existing ones and ensuring a seamless experience at every touchpoint.

Our Support Services teams are the backbone of our operations, ensuring that from Finance to HR functions it all runs smoothly and efficiently. You’ll play a pivotal role in maintaining the financial health and fostering a positive, productive work environment for all employees.

Our Policy Team is at the forefront of driving meaningful change. You’ll play a pivotal role in crafting information that influences decisions, improves services and makes a tangible impact on the communities we serve.

Our Communications Team shapes how we connect with our audiences, tell our story and make an impact. We’re looking for passionate individuals who are eager to contribute to meaningful conversations and drive our mission forward.

We are an equal opportunities employer and welcome applications from all suitably qualified people regardless of their race, sex, disability, religion or belief, sexual orientation or age.

TPO is committed to honouring the Armed Forces Covenant and support the Armed Forces Community. We recognise the value serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.

We’re committed to offering competitive, fair salaries for every role. That’s why we regularly benchmark our pay against industry standards – to make sure we’re getting it right for you.

All work and no play is no fun – so everyone gets 26 days leave, plus public holidays. You can also purchase up to an additional five days leave per year.

To recognise your loyalty, we also award you with additional leave depending on how long you’ve been with us, the more years we can count on you, the more extra days you can count on from us. You will be given an additional day of annual leave for two calendar years of service up to a maximum of 31 days.

We no longer have an office base, so we all ‘work from home’ at TPO. To support connectivity and teamwork we hold regular get-togethers in person, both in terms of teams and the whole organisation, which you will be expected to attend.

We believe your growth is our success. That’s why we actively support learning and development across the business, through a wide range of opportunities tailored to help you thrive. 63% of our colleagues have been promoted during their time working at TPO.

You’ll have access to:

• Our in-house e-learning platform – learn at your own pace, anytime
• A dedicated in-house mentoring scheme – grow with guidance from experienced colleagues
• Ongoing development programmes and training initiatives to help you build skills, grow confidence, and progress your career

Whether you’re just getting started or ready to take the next step, we’re here to support your journey, we want you to be a part of TPO for a long time, over 35% of the workforce have been with us more than 5 years.

We care about your retirement – that’s why we offer a salary sacrifice pension plan with up to 5% matched contributions from us, helping you save more for the future while paying less tax today.

It’s important you’re supported when dealing with everyday issues and our Employee Assistance Programme (EAP) is here to do just that. Our EAP offers 24/7 confidential support for you and your family – from mental health and emotional wellbeing to financial and legal advice.

Through our wellbeing platform, you’ll also have access to expert-led digital clinics, fitness classes, personal wellbeing plans, guided meditations, podcasts, lifestyle discounts and more – all designed to help you feel your best, in and out of work.

We’re committed to supporting your health and wellbeing every step of the way. In addition to our Employee Assistance Programme (EAP), we have trained Mental Health First Aiders on hand to offer support and guidance whenever you need it.

Throughout the year, we also run a variety of wellbeing initiatives focused on mental, physical and emotional health — because your wellbeing is a priority, not a perk.

You’ll also benefit from:

• Free annual flu vaccinations
• Routine eye tests
• A £50 contribution towards glasses or contact lenses

If the worst should happen, it’s important that those close to you have some protection, so we offer Life Assurance cover of four times annual salary to our colleagues.

We organise regular fundraising.

We love to celebrate our people and success with regular team socials throughout the year and a company event in late summer.

Enjoy a 35-hour work week, Monday to Friday, 9am–5pm with a full hour for lunch – giving you the structure of a steady schedule with time to recharge each day.

We also embrace flexible working, with 35% of our team already working in a way that suits their lifestyle. Whether you’re looking for compressed or part-time working hours or a better balance, we’re here to support flexible ways of working.

We appreciate that everyone gets poorly at times and so we have a company sick pay scheme in place.