The Property Ombudsman

COVID-19 Updates Make a Complaint

Free, impartial and independent service, resolving disputes between Consumers and Property Agents since 1990.

We are taking calls from consumers and receiving new complaints and would encourage all customers to use our email address and consumers to use our 'Make a Complaint' tool. Please be advised that because of the pandemic, cases may take longer than usual.




TPO Conference 2018

Key note speakers | Workshops | Networking | Expo | Industry Panel Debate 

TPO hosted its National Conference for property agents on Wednesday 13 June 2018

TPO’s 2018 Conference was held at The National Conference Centre in Solihull, which brought together agents, industry leaders and a host of leading names to debate the latest issues concerning regulatory reform, law enforcement and the practical application of TPO’s Codes of Practice to protect consumers and raise industry standards.

Property Industry EYE once again supported the event as media partner.

Next year’s event will have keynote speakers, exhibitors, industry panellists and a series of agent workshops and seminars.

There was a strong emphasis on learning and development, where delegates will receive a complaint handling toolkit and can claim CPD* credits for attending the conference.

* N.B. TPO’s Conference is an accredited Continuing Professional Development (CPD) event. CPD is a term used to describe the learning activities professionals engage in to develop and enhance their abilities. Most trade bodies require member agents to undertake CPD activity each year, and the TPO Conference is geared towards helping delegates further their professional development.

Conference Programme and Event Photos

To view photos from TPO's 2018 Conference please click here and use the password TPO2018.