Please Note: All references to the masculine include the feminine on TPO website and documents.
The Ombudsman's second Interim Report for 2013 includes the latest membership and enquiry statistics and consumer case studies for sales and lettings that were supported by the Ombudsman. The Report also includes The Ombudsman's thoughts on this year's ruling from the Advertising Standards Authority (ASA) and the impact of new The Consumer Protection from Unfair Trading Regulations (2008). N.B. This edition includes a special a special 3-page guidance document on The Consumer Protection from Unfair Trading Regulations for letting agents (a sales guidance document can be found under 'Previous Reports' in Interim Report 1 ).