
Please Note: All references to the masculine include the feminine on TPO website and documents.
'In my first interim report for 2010 I have to announce a sharp increase in the number of new referrals to my office during the period 1 January to 31 March. I can come up with no specific explanation as to why this increase might have occurred and indeed talking to people in the sales and letting agency sector they cannot provide any reason why this should be the case. Certainly there are no identified trends in the types of complaint being brought to my notice.'
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