Red door

Please Note: All references to the masculine include the feminine on TPO website and documents.


Data Protection Policy

The Property Ombudsman is committed to protecting your privacy and security. We will only process your personal data if it is fair and lawful to do so.

How we use your information

This privacy notice tells you what to expect when The Property Ombudsman collects personal information. It applies to information we collect about

Visitors to our websites

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site but we do this in a way which does not identify anyone.

Use of cookies by the TPO

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The cookies we use are called Google Analytics. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.


You can voluntarily send data about yourself to The Property Ombudsman using forms on the web site. The form sends data to The Property Ombudsman staff. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. The information provided will be used in accordance with our Privacy Policy for Complainants.

Privacy Enquiries

If you have an enquiry or concern about our privacy policy, please contact us.