Reckless Referencing
Complaint
Mr and Mrs D were the landlords who had instructed the Agent on a tenant find only basis. Following the Agent undertaking this task and installing the tenants in the property, rental payments stopped and Mr and Mrs D found themselves in the position of having to take legal action to regain possession of the property. Mr and Mrs D referred the dispute to my Office following the conclusion of legal action which had removed the tenants from the property but had left them with a substantial shortfall in rent.