Forms and Information:

• TPO Membership Benefits
• Newsletters
• OFT Consumer Notice A5
• OFT Consumer Notice A6
• OFT Notice Labels
• Contact The Property Ombudsman
• Privacy Policy
• Data Sharing Agreement

General Office Documents

• Terms of Reference (pdf)
• Guidance for In-House Complaints Handling (pdf)
• Guidelines for Dealing with Vulnerable Customers (pdf)
• Agency Agreements
• Canvassing for New Business
• Guidance for Estate Agents – Consumer Protection from Unfair Trading Regulations 2008 (pdf)

Residential Sales

• Code of Practice
• Consumer Guide (pdf)
• Guidance - The Property Ombudsman Process (pdf)

Residential Lettings

• Code of Practice
• Consumer Guide (pdf)
• Supplement to Terms of Reference
• Guidance for Member Agents (pdf)

CEARA

• Guidance for Registered Agents and Statutory Redress Arrangements
• Best Practice Guidance on Approach to Resolution

Disciplinary and Standards Committee (DSC)

• Introducing the DSC
• The role of the DSC - Guidance for Agents
• DSC Terms of Reference
• DSC Procedures

Useful Information

• Consumers, Estate Agents and Redress Act 2007 (pdf)
• Property Misdescriptions Act 1991
• Housing Act 2004 (pdf)
• OFT Estate Agency Guide (pdf)

Useful Links

• Office of Fair Trading
• Communities and Local Government
• National Association of Estate Agents
• Royal Institution of Chartered Surveyors

Please Note: All references to the masculine include the feminine on TPO website and documents.

Contact | Members Only

The Property Ombudsman

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333306
Fax: 01722 332296
Email: admin@tpos.co.uk

Membership Department

Tel: 01722 333306
Fax: 01722 332296
Email: membership@tpos.co.uk