Please Note: All references to the masculine include the feminine on TPO website and documents.
Relevant Links
British and Irish Ombudsman Association
This site lists the ombudsmen and other complaint-handling bodies who may be able to help you, if you have a complaint.
Financial Ombudsman Service
The independent service for settling disputes between businesses providing financial services and their customers.
Office of Fair Trading
Enforces consumer protection law and competition law, reviews proposed mergers and conducts market studies.
Which?
No advertising, no bias, no hidden agenda. Just expert advice from an independent source.
NAEA
Information on buying and selling property, homes and houses in the UK.
ARLA
Information on ARLA and its bonding scheme for landlords and tenants, and means of contacting member agents.
NALS
The National Approved Letting Scheme is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.
Royal Institution of Chartered Surveyors
A land surveyor professional membership organization located and serving the United Kingdom.
UK Estate Agent Directory
To raise awareness of the OEA our member Estate Agents are also included in the home.co.uk Estate Agent Directory
Property Codes Compliance Board
Our primary role is to maintain a register of firms that choose to subscribe to the Search and/or HIP Codes of Practice and to independently monitor their compliance with the Codes.
The PCCB guide to home buying and selling aims to explain clearly the roles of estate agent and conveyancer, as well as home information pack provider, and is designed to raise awareness of the choices that are available to the public and the standards which they should expect from property professionals.
Department for Communities and Local Government
Communities and Local Government is working hard to create thriving, sustainable, vibrant communities that improve everyone's quality of life.
The European Consumer Centre for Services (ECCS)
The ECCS provides general information on consumer law and rights when buying services across the European Union, as well as contact details for organizations that could provide practical assistance in case of a dispute. The ECCS is a requirement of the European Services Directive, Article 21. It is delivered by the Trading Standards Institute and is funded by the Department for Business innovation and Skills.
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