Please Note: All references to the masculine include the feminine on TPO website and documents.
1. Complaints against Letting Agents who become members of The Property Ombudsman Scheme come within the scope of the Scheme from 3 April 2006.
2. The Ombudsman's consideration of complaints involving lettings and property management will be guided by the current Terms of Reference.
3. Initially, the Scheme will use the services of a third party, approved by the TPO Council, to assist the office of Ombudsman in dealing with such complaints. These Services are set out in a service level agreement to be reviewed on a quarterly basis.
3 April 2006