Red door

Please Note: All references to the masculine include the feminine on TPO website and documents.

Governance

The Property Ombudsman Office Staff, Salisbury

Role

  1. To consider and resolve complaints against Member Agents
  2. To report to the TPO Council
  3. To administer Membership of the TPO Scheme (on behalf of the TPO Board)
Property Ombudsman:
Christopher J Hamer
HR and Facilities Manager:
Support Assistant:
Sue Hurst
Amy Turner
Senior Finance Assistant:
Finance Assistant:
Louisa Dawson
Anne Hall
Press/Communications Manager:
Business Development and Project Manager:
Gemma Stacey
Sarah Sartin
Casework Director: Jane Erskine
Senior Case Officer (Legal):
Senior Case Officer/Data Protection Officer:
Kate Chandler
Sandy Pooke
Senior Case Officers: Colin Dixon
Maria Evans
Team A
Senior Case Officer:
Case Officers:



Assessment/Resolution Officers:

Josephine Bailey
Laura West
Sam Horsfield
Kirstie Williams
Anya Browne
Lucy Buckle
Team B
Senior Case Officer:
Case Officers:


Assessment/Resolution Officers:

Alan Bowyers
Frances Forster
Gemma Jordan
Laura Strong
Sarah Watson
Lynn Howlett
Team C
Senior Case Officer:
Case Officers:

Assessment/Resolution Officers:

Patrick Lewis
Chris Rowland-Jones
Amy Gibbs
Charlotte Mawson
Aimee Webb
Team D
Senior Case Officer:
Case Officers:

Assessment/Resolution Officers:

Peter Habert
Stephen Wells
Simon Humphreys
Kimberley Saunders
Rebecca Hudson
Assessment and Resolution Administrator: Georgie Rayment
Complaint Operations Manager: Amanda Stiggants
First Contact (Evaluation)
Assistant Manager:

Karen Hill
Mona McFarlane
Jennifer Cree
Vicky Charters
Mark Mallard
Hannah Pitt
Ruth Price
Annemarie Simpson-Wild
First Contact (Telephones)
Assistant Manager:

Debra Aitken
Gemma Currie
Carole French
Laura Twigg
Richard Small
Stephen Southwick
Case Management
Assistant Manager:

Jo Beatty
Roz Butcher
Emma Carey
Hayley Howlett
Victoria Lally
Sue Russell
Victoria Stones
Membership: Nicole Lake
Bob Burke
Marie Drewitt
The Property Ombudsman Council

Role

  1. To ensure the Ombudsman's independence and resourcing.
  2. View the Statement of Terms of Appointment of the Ombudsman
  3. To act as an advisory body to the Ombudsman.
  4. To refer matters of consideration to the TPO Board.
Chairman:
Lord Best OBE
Secretary to the Council: Stephanie Spencer
Non-industry Members:
Ms Hilary Bainbridge
Mr Noel Hunter OBE
Mr Victor Olowe
Mrs April Stroud
Ms Vivienne Sugar
Industry Members:
Mr Gerry Fitzjohn
Mr Bill McClintock
Mr Michael Stoop
The Property Ombudsman Board

Role

  1. To manage the business of the Company.
  2. To raise sufficient funds from Members to administer the Scheme.
  3. To represent the Member Agencies.
Chairman:
Mr Bill McClintock
Vice Chairman:
Mr Gerry Fitzjohn
PA to Chairman:
Administration Assistant:
Mrs Janet Fitzpatrick
Mrs Kathryn Blanchard
Members - Elected from Member Agencies:
Currently: Mr Simon Arnes
Mr Peter Fuller
Mr Dorian Gonsalves
Mr Jonathan Haward
Mr Ed Mead
Mr David Newnes
Mr Michael Robson
Mr Paul Smith
Mr Michael Stoop
Members - One representative each from NAEA and RICS:
Currently:
NAEA
RICS
Mark Hayward
Peter Bolton King
Secretary: Mr Richard Lance
Accountants: Moore Stephens
Independent Reviewer

Role

  • The role of the Independent Reviewer is to deal with complaints about the standard of service provided by the TPO.
Independent Reviewer:
Claire Evans
View the Independent Reviewer's Terms of Reference.