Please Note: All references to the masculine include the feminine on TPO website and documents.
Governance
The Property Ombudsman Office Staff, Salisbury
Role
- To consider and resolve complaints against Member Agents
- To report to the TPO Council
- To administer Membership of the TPO Scheme (on behalf of the TPO Board)
Property Ombudsman: |
Christopher J Hamer |
| PA to Ombudsman: | Stephanie Spencer |
HR and Facilities Manager: Operations and Support Assistant: |
Sue Hurst Chloe Doak |
Senior Finance Assistant: Finance Assistant: |
Louisa Dawson Anne Hall |
| Communication and Policy Manager: Business Development and Project Manager: |
Peter Habert Sarah Sartin |
| Casework Director: | Jane Erskine |
| Senior Case Officer (Legal): | Kate Chandler |
| Senior Case Officers: |
Colin Dixon Maria Evans |
| Case Officer/Data Protection Officer: | Sandy Pooke | Senior Case Officer (Team 1): Team 1 Case Officers: |
Josephine Bailey Samantha Horsfield Matthew Tucker Laura West |
| Senior Case Officer (Team 2): Team 2 Case Officers: |
Patrick Lewis Lucy Horne Simon Humphreys Christine Rowland-Jones |
| Senior Case Officer (Team 3): Team 3 Case Officers: |
Alan Bowers Lois Gilmor Frances Forster |
| Resolution Officers: |
Anya Browne Stephen Wells Kirstie Williams |
| Complaint Operations Manager: | Amanda Stiggants |
| Assistant Manager - Case Management: Case Management Team: |
Joanne Beatty Roz Butcher Victoria Lally Susan Russell Victoria Stones Laura Strong |
Assistant Manager - Jurisdiction team:
Jurisdiction Team: |
Debra Aitken Lynn Howlett Charlotte Mawson Kimberley Saunders Annemarie Simpson-Wild Heloise Warner |
|
Assistant Manager - First Contact: First Contact Team: |
Karen Whyman Lucy Buckle Jennifer Cree Carole French Mark Mallard Marc Mundy Martin Noke Danika Reed Richard Small Laura Twigg Sarah Watson |
| Membership Manager: Senior Membership Administrator: Membership Team: |
Emma Harris Nicole Lake Bob Burke Marie Drewitt |
The Property Ombudsman Council
Role
- To ensure the Ombudsman's independence and resourcing.
- View the Statement of Terms of Appointment of the Ombudsman
- To act as an advisory body to the Ombudsman.
- To refer matters of consideration to the TPO Board.
Chairman: |
Lord Best OBE |
| Secretary to the Council: | Stephanie Spencer |
Non-industry Members: |
Ms Hilary Bainbridge
Mr Noel Hunter OBE Mrs April Stroud Ms Vivienne Sugar Mrs Mary Wilson-Jones |
Industry Members: |
Mr Gerry Fitzjohn Mr Bill McClintock Mr Michael Stoop |
The Property Ombudsman Board
Role
- To manage the business of the Company.
- To raise sufficient funds from Members to administer the Scheme.
- To represent the Member Agencies.
Chairman:
|
Mr Bill McClintock
|
Vice Chairman:
|
Mr Gerry Fitzjohn |
PA to Chairman: Administration Assistant: |
Mrs Janet Fitzpatrick Mrs Helen Hammond |
Members - Elected from Member Agencies: |
|
| Currently: |
Mr Peter Fuller Mr Tom Harris Mr Jonathan Haward Mr Dorian Gonsalves Mr Ed Mead Mr David Newnes Lady Janet Oakes Mr Michael Robson Mr Paul Smith Mr Michael Stoop |
| Members - One representative each from NAEA and RICS: | |
| Currently: NAEA RICS |
Mark Hayward Peter Bolton King |
| Secretary: | Mr Richard Lance |
| Accountants: | Moore Stephens |
Independent Reviewer
Role
- The role of the Independent Reviewer is to deal with complaints about the standard of service provided by the TPO.
Independent Reviewer:
|
Cyril Lanch |
| View the Independent Reviewer's Terms of Reference. | |