Red door

Please Note: All references to the masculine include the feminine on TPO website and documents.

Governance

The Property Ombudsman Office Staff, Salisbury

Role

  1. To consider and resolve complaints against Member Agents
  2. To report to the TPO Council
  3. To administer Membership of the TPO Scheme (on behalf of the TPO Board)
Property Ombudsman:
Christopher J Hamer
HR and Facilities Manager:
Support Assistant:
Sue Hurst
Amy Turner
Press/Communications Manager:
Business Developmen/Project Manager:
Gemma Stacey
Sarah Sartin
Casework Director: Jane Erskine
Senior Case Officer (Legal):
Senior Case Officer/Data Protection Officer:
Senior Case Officer/Equality and Diversity Officer:
Senior Case Officers:
Kate Chandler
Sandra Pooke

Amy Gibbs

Colin Dixon
Maria Evans
Team A
Senior Case Officer:
Case Officers:


Assessment/Resolution Officers:

Josephine Bailey
Laura West
Sam Horsfield
Kirstie Williams
Anya Browne
Lucy Buckle
Team B
Senior Case Officer:
Case Officers:



Assessment/Resolution Officers:

Alan Bowers
Frances Forster
Deborah Peach
Emma Burden
Charlotte Mawson
Sarah Watson
Lynn Howlett
Emma Carey
Team C
Senior Case Officer:
Case Officers:


Assessment/Resolution Officers:

Patrick Lewis
Christine Rowland-Jones
Laura Strong
Matt Tucker
Aimee Webb
Team D
Senior Case Officer:
Case Officers:


Assessment/Resolution Officers:

Peter Habert
Stephen Wells
Simon Humphreys
Gemma Jordan
Kimberley Saunders
Rebecca Hudson
Assessment and Resolution Administrator: Vicky Charters
Complaint Operations Manager: Amanda Stiggants
First Contact
Assistant Manager:
Evaluation:






Telephones:



Administrator:

Debra Aitken
Jennifer Cree
Annemarie Simpson-Wild
Mark Mallard
Ruth Price
Hannah Pitt
Gemma Currie
Laura Crook
Carole French
Laura Twigg
Richard Small
Stephen Southwick
Tara Green
Case Management
Assistant Manager:






Administrator:

Jo Beatty
Roz Butcher
Hayley Howlett
Victoria Lally
Victoria Stones
Lynda Cummins
Mona McFarlane
Sue Russell
Managing Accountant/Assistant to COO: Stuart Tasker
Membership: Nicole Lake
Bob Burke
Marie Drewitt
Sarah Dawson
Finanace: Louisa Dawson
Anne Hall
Membership Compliance Administrators: Kathryn Blanchard
Tanja Steerment
The Property Ombudsman Council

Role

  1. To ensure the Ombudsman's independence and resourcing.
  2. View the Statement of Terms of Appointment of the Ombudsman
  3. To act as an advisory body to the Ombudsman.
  4. To refer matters of consideration to the TPO Board.
Chairman:
Lord Best OBE
Secretary to the Council: Stephanie Spencer
Non-industry Members:
Ms Hilary Bainbridge
Mr Noel Hunter OBE
Mr Victor Olowe
Mrs April Stroud
Ms Vivienne Sugar
Industry Members:
Mr Gerry Fitzjohn
Mr Bill McClintock
Mr Michael Stoop
The Property Ombudsman Board

Role

  1. To manage the business of the Company.
  2. To raise sufficient funds from Members to administer the Scheme.
  3. To represent the Member Agencies.
Chairman:
Mr Bill McClintock
Vice Chairman:
Mr Gerry Fitzjohn
Members - Elected from Member Agencies:
Currently: Mr Simon Arnes
Mr Peter Fuller
Mr Dorian Gonsalves
Mr Jonathan Haward
Mr Ed Mead
Mr David Newnes
Mr Michael Robson
Mr Paul Smith
Mr Michael Stoop
Members - One representative each from NAEA and RICS:
Currently:
NAEA
RICS
Mark Hayward
Peter Bolton King
Secretary: Mr Richard Lance
Accountants: Moore Stephens
Independent Reviewer

Role

  • The role of the Independent Reviewer is to deal with complaints about the standard of service provided by the TPO.
Independent Reviewer:
Claire Evans
View the Independent Reviewer's Terms of Reference.