Please Note: All references to the masculine include the feminine on TPO website and documents.
Governance
The Property Ombudsman Office Staff, Salisbury
Role
- To consider and resolve complaints against Member Agents
- To report to the TPO Council
- To administer Membership of the TPO Scheme (on behalf of the TPO Board)
Property Ombudsman: |
Christopher J Hamer |
| PA to Ombudsman: | Stephanie Spencer |
Finance Manager: Finance Assistants: |
Sarah Davies Anne Hall Louisa Dawson |
Support Services Manager: |
Sue Hurst |
| Senior Case Officer (Team 1): Team 1 Case Officers: |
Colin Dixon Alan Bowers Josephine Bailey Peter Habert Patrick Lewis |
| Senior Case Officer (Team 2): Team 2 Case Officers: |
Jane Reed Christine Rowland-Jones Sandra Pooke Matthew Tucker Amy Graveson |
| Senior Case Officer (Legal): | Kate Chandler |
| Senior Case Officer: | Maria Evans |
| Case Support Manager: Case Support Assistant Manager: Case Support Team: |
Amanda Stiggants Joanne Beatty Roz Butcher Jacqueline Gapper Lynn Howlett Natasha Russell |
Initial Enquiries Manager:
Initial Enquiries Asst Manager - Sales:Initial Enquiries Asst Manager - Lettings: |
Anya Browne Debra Aitken Martin Noke Susan Russell Annemarie Simpson-Wild Sarah Andrews Dannielle Hatt Anna De Ridder Kimberley Saunders Kirstie Williams |
| Membership Manager: Membership Assistant Manager: Senior Membership Administrator: Membership Team: |
Sarah Sartin Emma Harris Nicole Lake Nicola Butcher Jay Johnson |
The Property Ombudsman Council
Role
- To ensure the Ombudsman's independence and resourcing.
- View the Statement of Terms of Appointment of the Ombudsman
- To act as an advisory body to the Ombudsman.
- To refer matters of consideration to the TPO Board.
Chairman: |
Lord Best OBE |
| Secretary to the Council: | Mrs Frances Hanks |
Non-industry Members: |
Ms Hilary Bainbridge
Mr Noel Hunter OBE Mrs April Stroud Ms Vivienne Sugar Mrs Mary Wilson-Jones |
Industry Members: |
Mr Peter Bolton-King Mr Bill McClintock |
The Property Ombudsman Board
Role
- To manage the business of the Company.
- To raise sufficient funds from Members to administer the Scheme.
- To represent the Member Agencies.
Chairman:
|
Mr Bill McClintock |
PA to Chairman: Administration Assistant: |
Mrs Janet Fitzpatrick Anne Ing |
Members - Elected from Member Agencies: |
|
| Currently: |
Mr Gerry Fitzjohn Mr Michael Goddard Mr David McKillop Mr Ed Mead Mr David Newnes Lady Janet Oakes Mr Michael Robson Mr Paul Smith Mr Michael Stoop Mr Melfyn Williams |
| Members - One representative each from NAEA and RICS: | |
| Currently: NAEA RICS |
Mr Peter Bolton-King Mr David Dalby |
| Secretary: | Mr Richard Lance of Cornhill Secretaries Ltd Tel: 020 7729 8665 Fax: 020 7729 2492 |
| Accountants: | Moore Stephens |
Independent Reviewer
Role
- The role of the Independent Reviewer is to deal with complaints about the standard of service provided by the TPO.
Independent Reviewer:
|
Cyril Lanch |
| View the Independent Reviewer's Terms of Reference. | |
