Red door

Please Note: All references to the masculine include the feminine on TPO website and documents.

Contact Us

Please select the department your complaint relates to:

  • Complaints relating to the buying/selling of residential property in the UK by a private individual
  • Complaints relating to the buying/selling of commercial property in the UK
  • Complaints relating to the buying/selling of overseas properties through a UK based agent

  • Complaints from tenants/landlords relating to a residential property in the UK
  • Complaints from tenants/landlords relating to commercial property
  • Complaints relating to residential leasehold management









**If your complaint relates to a particular Estate Agent, please give their details here. Please include their postcode and telephone number, to avoid possible confusion between firms with similar names.

Note: We can only take complaints against Member Agents. Please provide their details in full or it will delay us processing your complaint. Many thanks.


By submitting this form, I consent to TPO exchanging information about my complaint and the content of this email with the Estate/Letting Agent concerned and any other relevant parties, if required in order to deal with my complaint effectively.

Consumer and Membership Enquiries

Consumer Enquiries
Tel: 01722 333306
Email: admin@tpos.co.uk

Membership Enquiries
Tel: 01722 333306
Email: membership@tpos.co.uk

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

Case Management if your complaint has been taken forward for review: casesupport@tpos.co.uk

Membership Department for joining the scheme and changes to membership: membership@tpos.co.uk

Finance Department credit control/payment of accounts: accounts@tpos.co.uk

Office Fax: 01722 332296