Please Note: All references to the masculine include the feminine on TPO website and documents.
Changes to Membership Fees and Coverage
Bill McClintock
Over many years The Property Ombudsman (TPO) has been charging for each office and each jurisdiction. We have reviewed our processes and looked at the service we provide from the point of view of both the agent and the consumer. It is important that consumers are not confused as to what is covered by our Scheme and for these reasons the Board has decided to move to a single fee for the activities within the office for all the disciplines that we cover. The only exception is Property Management of blocks and multiple properties where the size of operations varies form company to company.
In order to achieve a single fee per office the Board decided that this should be achieved over three years in total depending on when your subscription falls due. We have held the fees now for six years and therefore find that we have had to make what amounts to a small increase when taken over the years but when the transition period is over the administration will be simpler for both agents and the office which will contribute to our efficiency. I therefore commend this change to the fee structure to you and would like to thank you for your support over the years.
I believe we carry out an important service which not only resolves actual cases that are formally put to the Ombudsman but also provide advice in many cases which resolves matters before they become a formal dispute.
Bill McClintock,
Chairman of the Board
