Please Note: All references to the masculine include the feminine on TPO website and documents.
The latest report released by The Property Ombudsman reveals a continuing upward trend in new referrals, 42% against the previous year. This is indicative of both the general trend in the consumer world to challenge when something does not give satisfaction, as well as the growing number of agents (28% more than at the start of 2014) now signed up as members of TPO.
Six months on from the introduction of new legislation, making it a legal requirement for lettings agents and property managers in England to join a government approved redress scheme, the report indicates the number of letting offices now signed up to TPO scheme has reached a record level of 12,915. This brings the total number of sales and lettings offices offering TPO's free, independent route to resolve disputes to 26,735.
*Please note: These reports are larger in file size and will take longer to download.