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Annual Report

Annual Report 2014

The latest report released by The Property Ombudsman reveals a continuing upward trend in new referrals, 42% against the previous year. This is indicative of both the general trend in the consumer world to challenge when something does not give satisfaction, as well as the growing number of agents (28% more than at the start of 2014) now signed up as members of TPO.

Six months on from the introduction of new legislation, making it a legal requirement for lettings agents and property managers in England to join a government approved redress scheme, the report indicates the number of letting offices now signed up to TPO scheme has reached a record level of 12,915. This brings the total number of sales and lettings offices offering TPO's free, independent route to resolve disputes to 26,735.

Download Annual Report 2014

To view a copy of the Annual Report's press release, please click here

Previous Years' Reports
Annual Report 2013 | Download | File size: (pdf 2.4MB)
Annual Report 2012 | Download | File size: (pdf 2.5MB)
Annual Report 2011 | Download | File size: (pdf 2.8MB)
Annual Report 2010 | Download | File size: (pdf 775KB)
Annual Report 2009 | Download | File size: (pdf 800KB)
Annual Report 2008 | Download | File size: (pdf 600KB)
Annual Report 2007 | Download | File size: (pdf 1.4MB)
Annual Report 2006 | Download | File size: (pdf 1.8MB)
Annual Report 2004 | Download | File size: (pdf 22.1MB*)
Annual Report 2002 | Download | File size: (pdf 17.8MB*)
Annual Report 2001 | Download | File size: (pdf 15.7MB*)

*Please note: These reports are larger in file size and will take longer to download.