Red door

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Annual Report

Annual Report 2013

The latest Annual Report from The Property Ombudsman, Christopher Hamer, reveals a substantial increase in the number of consumer enquiries and complaints against sales and lettings agents, with 16,000 enquiries received in 2013, a 23% increase on the previous year.

In his Report, The Ombudsman provides a summary of the year ending December 2013 with statistical highlights including enquiry volumes, formal reviews, cases supported, complainant analysis and trends concerning the types of issues reported and several varied consumer case studies.

Download Annual Report 2013

To view a copy of the Annual Report's press release, please click here

Previous Years' Reports
Annual Report 2012 | Download | File size: (pdf 2.5MB)
Annual Report 2011 | Download | File size: (pdf 2.8MB)
Annual Report 2010 | Download | File size: (pdf 775KB)
Annual Report 2009 | Download | File size: (pdf 800KB)
Annual Report 2008 | Download | File size: (pdf 600KB)
Annual Report 2007 | Download | File size: (pdf 1.4MB)
Annual Report 2006 | Download | File size: (pdf 1.8MB)
Annual Report 2004 | Download | File size: (pdf 22.1MB*)
Annual Report 2002 | Download | File size: (pdf 17.8MB*)
Annual Report 2001 | Download | File size: (pdf 15.7MB*)

*Please note: These reports are larger in file size and will take longer to download.