Red door

Please Note: All references to the masculine include the feminine on TPO website and documents.


Accessibility Menu:

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Access Keys


Accessing Our Website

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You can increase the size of the text used on The Property Ombudsman website to make the information easier to read. Follow the instructions below for specific browsers.

Internet Explorer

Go to View on the toolbar and select Text Size from the menu - this will give you the option of a text size from Largest to Smallest (medium is default).


Go to View on the toolbar and select Text Size from the menu - this will give you the option to increase or decrease the size of the text displayed on the screen.

Access Keys

The following Access Keys are used on this website to aid navigation. Press ALT and the following number to jump to that link:- 1. Home, 2. About Us, 3. Structure, 4. FAQs, 5. Contact Us, 6. Find a Member, 7. Join Scheme, 8. Links. Press Enter/Return to go to page.

Using ALT+N inserts the cursor in the Name field of the Contact form.


You will need Acrobat Reader to view documents showing the PDF logo. Most computers come with this software preinstalled but, if you do not have it or wish to download the latest version, you can do so from the Adobe website. The software is free.

Adobe also provide a free online tool which converts the content of PDF files to a format that can be understood by most screen-reader applications. The URL of the document can be submitted either via email or web form - and the content is returned, converted either to HTML (ie standard web page format) or plain text. For more information, and full details of how to use this tool, visit their website:

To view Microsoft Word Files download the Microsoft Word Viewer - even if you don't have Word installed.

Accessing Our Service

A guide to support available for people with disabilities and consumers who need additional support.

It is important to us that we make our service accessible to all sections of society. By law, we must make reasonable adjustments to allow people with a disability to access our service. However, this is also part of our commitment to provide you with excellent customer service.

This guide is written to help you as a consumer to know what support is available and the different ways that we can help you.

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We can accept complaints, and can provide you with our documents and policies in a number of different languages.

Large print

We can offer you our documents and policies in:

  • Braille
  • large print
  • digital or hard copy format

We can support you by:

  • helping you to complete the paperwork needed to make a complaint
  • speaking to a third party, such as your care worker, if you ask us to
  • agreeing other formats to communicate with you, where telephone contact may not be suitable
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Our office is accessible for wheelchair users.

We welcome your feedback. Please contact us if you need support in a way that is not listed. We will consider all requests and will make reasonable adjustments to our services for you. For further information, or if you would like to access one of the services above, telephone us on 01722 333306 or email